melodi88 Privacy Policy

This page describes what we collect when you use melodi88 and how we keep that data protected. When you create an account, deposit funds, or play on our platform, we gather certain information — your name, contact details, identity documents, payment records, and game activity. We treat this data with care, store it securely, and share it only with trusted partners who help us run melodi88.

Our privacy practices comply with standard data protection expectations in the jurisdictions where we operate, including Indonesia. We do not sell your personal information to advertisers or data brokers. Your data exists to serve you — to verify your identity, process your deposits and withdrawals, detect fraud, and improve your experience on melodi88.

Read on to understand exactly what data we collect, how long we keep it, who has access, and what rights you have regarding your information.

What data we collect on melodi88

Account registration and identity information

When you create an account on melodi88, we collect your full name, date of birth, email address, and phone number. We also ask for your country of residence and primary city — whether that's Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere — so we can tailor your experience and ensure we comply with local regulations.

For deposits, withdrawals, and account verification (KYC), we collect government-issued identity documents — your KTP (national ID), passport, or driving licence. We also collect proof of address, such as a utility bill, rent statement, or bank statement. These documents are encrypted and stored securely; we retain them only as long as needed to verify your account and comply with anti-money-laundering requirements.

Payment and transaction data

We collect information about every transaction you make on melodi88. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record the amount, date, time, and payment method. We do not store your full bank account number or credit card details — payment processors handle that information securely on their own systems.

Similarly, when you withdraw funds, we record the destination payment method, amount, and timestamp. This transaction history is visible in your account and is used to detect suspicious activity, prevent fraud, and comply with financial regulations.

Game activity and behaviour data

We log your gameplay on melodi88 — which games you play, when you play them, your results, and your balance changes. This data helps us understand how you use melodi88, identify technical issues, and calculate your Leaderboard ranking. Your game history is private; it's visible only to you and our support team when troubleshooting account issues.

We also collect device and browser information — your operating system, browser type, IP address, and device identifiers. This helps us detect account takeover (if your account is accessed from an unusual location or device, we may flag it), optimize the platform for different devices, and debug technical problems.

How we use and protect your data on melodi88

Data storage and security

We store all melodi88 data on secure servers protected by industry-standard encryption (SSL/TLS). Your passwords are hashed, meaning they are encrypted in a one-way process — we cannot read them even if someone gained access to our servers. Identity documents and payment details are encrypted at rest and in transit.

Our servers may be located outside Indonesia — in data centres operated by trusted cloud providers in countries like Singapore or the United States. These providers maintain their own security standards and comply with international data protection norms. Regardless of server location, all your data is encrypted, and access is restricted to melodi88 staff and authorized partners only.

Third-party processors and partners

We work with several trusted partners to run melodi88:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks handle your deposits and withdrawals. We share only transaction-related data with them — never your password or unnecessary personal details.
• Game providers: Live-dealer studios and arcade game developers operate games on melodi88. They receive game outcome data but do not have access to your personal account information.
• Customer support platforms: We use third-party chat and ticketing systems to manage support requests. Your support conversations are encrypted and stored securely.
• Fraud detection services: We may use third-party services to detect suspicious activity and prevent money laundering. These services analyze transaction patterns but do not have access to your full identity details.

All partners sign data protection agreements committing them to keep your data secure and confidential. We do not permit partners to use your data for their own marketing or to sell it to other parties.

How long we keep your data

We retain your account information for as long as your account is active and for a period after closure (typically up to seven years) to comply with anti-money-laundering and tax regulations. Game history and transaction records are kept for the same period. Identity documents are retained only as long as legally required; after that period, we delete them or anonymize them.

If you request account deletion, we will close your account and remove your personal data, except where we are legally obligated to retain it for regulatory purposes. In such cases, we will encrypt your data and restrict access to it.

Your rights regarding your data on melodi88

You have the right to access, correct, and delete your personal data. You can review your account information anytime in your melodi88 profile. If you notice errors — incorrect name, phone number, or address — contact our support team, and we'll update it promptly.

You also have the right to request a copy of all data we hold about you, including game history and transaction records. Submit a data request through our support team, and we'll provide it in a readable format within a reasonable timeframe. If you wish to delete your account and associated data, we'll process your request subject to our legal obligations.

Cookies and tracking

melodi88 uses cookies and similar tracking technologies to remember your login, store your preferences, and analyse platform usage. These are typically session cookies (deleted when you close your browser) or persistent cookies (lasting a few weeks). We use them to improve melodi88, not to track you across other websites.

You can control cookies through your browser settings. Disabling cookies may affect your experience on melodi88 — for example, you may need to log in more frequently. We do not set third-party tracking cookies or permit advertisers to track you through melodi88.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy concern, contact melodi88 support in English or Indonesian. You can reach us through the in-app chat, email, or contact form. We'll respond within a reasonable timeframe and work to resolve your concern.

This privacy policy may be updated occasionally to reflect changes in our practices or legal requirements. We'll notify you of significant changes by posting the updated policy on melodi88 and updating the "last modified" date. Continued use of melodi88 after such updates constitutes your acceptance of the revised policy.